- DATE:
- AUTHOR:
- The Continuous Improvement Team
- RELATED ROADMAP ITEMS:
- Playbook & Artifacts Workstream
- Proven Process Refresh
- Proven Process Baselining
Playbook Updates: May 2024
Playbook Updates: May 2024
News and notes from improvements and updates to the Playbook.
Usage Stats: 
37% Monthly increase in unique visitors to the Playbook in May
New This Month:
Role reassignments made to two architect roles
Solution Delivery Manager SDM – all activities have been reassigned to Solution Architect role.
Technical Delivery Manager TDM – all activities have been reassigned to Technical Architect role.
New Assets in the Playbook:
Switcher Support Discovery & Onboarding Checklist
Transition to Support: Creation of new activity, along with associated asset and process visuals added for Switcher transitions.
"Who Does the Work" Decision Tree
Much of the work we do and many of the skills/experiences we have are shared by both Consulting Services and Client Experience teams. The Consulting Services team is structured for work where capacity is consumed for long durations over a period of multiple weeks & for work that requires project management. The Client Experience team is structured for quick response, working with a variety of clients on small or advisory services and tracking each interaction thoroughly through internal systems and processes. Guidance on navigating the considerations and tradeoffs has been published in the form of the decision tree.
Check out the "Who Does the Work" Decision Tree document linked here, or navigate to the Playbook > Foundational Concepts > Key Concepts > "Who Does the Work" (See screenshots below)
Proven Process Refresh for Leaders Content
That’s a wrap! The six week long Proven Process Refresh for Leaders series has come to a close. We're sharing a few resources to help solidify knowledge, provide quick access to fundamental concepts, and spark ideas for how to take information from the series and share it in easy, organic ways in your practice, product, or project teams.
You can find downloadable resources by following this navigation: The Playbook > Proven Process > Proven Process Fundamentals > Key Assets (See screenshots below)
Where can I submit feedback?
Submit feedback through the Stoneridge Playbook feedback feature. A member of the Continuous Improvement team will respond to the feedback submission.
